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Ecommerce Support That Grows With You, Not Against You.
Re:amaze charges $49 per agent per month on their comparable Pro plan. Mech is $20/month for your entire team: flat pricing, unlimited agents, and Self-Service Order Editing included on every plan.
Compare Mech vs Re:amaze
| Feature | | Re:amaze |
|---|---|---|
| Starting price | $20/mo flat | $49/agent/mo (Pro) |
| Pricing model | Flat monthly | Per agent |
| Unlimited agents | ||
| Unlimited tickets | ||
| AI Agent included | ✓ Bring your own API key | Beta (limited) |
| AI provider choice | OpenAI, Anthropic, Google | Limited |
| Self-Service Order Editing | ✓ Included | |
| Help Center & FAQ builder | ||
| Live Chat | ||
| Omnichannel inbox | ||
| Shopify integration | ✓ Native | |
| Order editing in helpdesk | Limited | |
| Loop Returns integration | ||
| SMS channel | Add-on | Add-on |
| No annual contract | ||
| Flat monthly pricing | ||
| Free trial | 7 days | 14 days |
Flat Pricing That Doesn't Punish Growth
Re:amaze charges $49 per agent per month on their Pro plan; a team of 5 agents costs $245/month. With Mech, that same team pays $20 flat. The more your team grows, the more you save.
Self-Service Order Editing, Built In
Re:amaze doesn't offer a true Self-Service Order Editing portal. With Mech, customers can track orders, file returns, and make order changes directly from your chat widget, 24/7, without any agent involvement.
Mature AI, Not Beta Features
Re:amaze's AI Agent is currently in Beta. Mech's AI Agent is fully production-ready. Connect your own OpenAI, Anthropic, or Google API key and automate support from day one with the model of your choice.
Simple, transparent pricing
Unlimited seats, agents and tickets
Pro
$20
/ moPerfect for growing brands
Enterprise
Let's talk
White-glove service & custom needs
A Re:amaze team of 5 agents on the Pro plan pays $245/month. With Mech, that same team pays $20, flat, every month.
Similar Ecommerce Focus. Very Different Pricing.
Both Mech and Re:amaze are built for ecommerce brands with Shopify integrations and multichannel support. The difference is price predictability and Self-Service Order Editing: two areas where Mech has a clear advantage.
Frequently Asked Questions
- How does Mech compare to Re:amaze on features?
Both platforms offer multichannel support and Shopify integration. Mech additionally includes Self-Service Order Editing on every plan, a production-ready AI Agent, and Loop Returns integration, all at a flat monthly price.
- Is Re:amaze good for growing teams?
Re:amaze's per-agent pricing gets expensive quickly as teams grow. Mech is $20/month regardless of team size, making it a better fit for brands planning to scale their support operation.
- Does Mech have better AI than Re:amaze?
Yes. Re:amaze's AI Agent is currently in Beta. Mech's AI is fully production-ready. Connect your own API key from OpenAI, Anthropic, or Google and automate support immediately at no per-resolution cost.
- Can I migrate from Re:amaze to Mech?
Absolutely. Our team will help you migrate conversations, Help Center content, and settings. Most merchants are fully live within a few days.
- Does Mech support Self-Service Order Editing?
Yes, on every plan. Customers can track orders, file returns, report issues, and make changes directly from your chat widget, 24/7, without needing to contact an agent.
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