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Latest updates
See what we've been building to help you deliver better customer support.
Zapier Integration
Pair your Mech helpdesk with Zapier to keep customer conversations flowing into the tools your team already relies on. New tickets, status changes, and resolutions can each fire off actions in thousands of connected apps — all configured through a no-code editor.
Improved Shopify Order Lookup Speed
Order lookups from Shopify are now 3x faster thanks to a new caching layer. Agents spend less time waiting and more time helping customers resolve issues quickly.
Improved SMS Messaging
We've updated our SMS Integration to allow for easier area code selection depending on your area.