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All the Power of Richpanel. A Fraction of the Price.
Richpanel charges $89 per agent per month. Mech is $20/month flat: unlimited agents, unlimited tickets, with Self-Service Order Editing included on every plan.
Compare Mech vs Richpanel
| Feature | | Richpanel |
|---|---|---|
| Starting price | $20/mo flat | $89/agent/mo |
| Pricing model | Flat monthly | Per agent |
| Unlimited agents | ||
| Unlimited tickets | ||
| AI Agent included in base price | ✓ Bring your own API key | ✓ Included |
| AI provider choice | OpenAI, Anthropic, Google | Proprietary only |
| Self-Service Order Editing | ✓ Included | Add-on ($119/mo starting) |
| Help Center & FAQ builder | ||
| Live Chat | ||
| Omnichannel inbox | ||
| Shopify integration | ||
| Loop Returns integration | ||
| SMS channel | Add-on | Pro plan+ |
| No annual contract | ||
| No termination fee | ||
| Flat monthly pricing | ||
| Free trial | 7 days | Available |
| Dedicated account manager | Enterprise | Self-service add-on |
Flat Price, Unlimited Team
Richpanel charges $89 per agent per month, meaning a team of 5 agents costs $445/month before any add-ons. Mech is $20/month for your entire team, no matter how many agents you have.
Self-Service Included, Not Extra
Richpanel's Self-Service portal is a paid add-on on top of their per-agent fee. With Mech, customers can track orders, file returns, and edit orders directly from your chat widget, included in every plan at no extra charge.
Your AI, Your Choice
With Mech, you bring your own API key from OpenAI, Anthropic, or Google, giving you full control over the AI model powering your support. No per-resolution fees, no lock-in to a single provider.
Simple, transparent pricing
Unlimited seats, agents and tickets
Pro
$20
/ moPerfect for growing brands
Enterprise
Let's talk
White-glove service & custom needs
A Richpanel merchant with 5 agents pays $445/month minimum before add-ons. With Mech, that same team pays $20, flat, every month.
Built for Growing Brands, Not Growing Bills.
Both Mech and Richpanel are ecommerce-focused helpdesks with strong Shopify integrations. The difference is what happens as your team grows. Richpanel's per-agent model means every new hire raises your bill. With Mech, your price never changes.
Frequently Asked Questions
- How does Mech compare to Richpanel on features?
Both platforms offer Live Chat, AI Agent, omnichannel inbox, and Shopify integration. The key difference is that Mech includes Self-Service Order Editing on every plan, while Richpanel charges extra for it. Mech also gives you full choice of AI provider.
- Can I migrate from Richpanel to Mech?
Yes. Our team will help you migrate your conversations, Help Center content, and settings. Most merchants are fully live within a few days.
- Does Mech charge per agent?
Never. Mech is a flat $20/month. You can add as many agents and teammates as you need without your bill ever increasing.
- Does Mech support self-service order editing?
Yes, and it's included in your plan. Customers can track orders, file returns, report issues, and make order changes directly from your chat widget, 24/7, without contacting an agent.
- Does Mech work with Shopify?
Yes. Mech connects to your Shopify store automatically on install. Your team gets full order context, customer history, and editing capabilities right inside the helpdesk.
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