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Understand How Support Impacts Your Store
Connect Mech with Google Analytics to track how your support experience influences store traffic, conversions, and customer behavior, so you can make data-driven decisions about your support strategy.
Track Support-Driven Behavior
Understand how customers who interact with your Mech chat widget behave on your store, from pages visited to purchase conversion rates.
Frequently Asked Questions
- Do I need a Google Analytics account to use this integration?
Yes. You will need an active Google Analytics account (GA4) connected to your store to use this integration.
- What data does Mech send to Google Analytics?
Mech tracks chat widget interactions and self-service portal usage, making this data available in your Google Analytics dashboard.
- Does this work with both GA4 and Universal Analytics?
Mech supports Google Analytics 4 (GA4), which is Google's current standard analytics platform.
- Is there an extra charge for this integration?
No. The Google Analytics integration is included in your Mech subscription at no additional cost.
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