Schedule your 20-minute demo now
Become a Mech Partner
Fill out the form below and our team will be in touch within 1–2 business days.
Subscribe to our Newsletter
Join 10k+ people to get notified about new posts, news and updates.
Do not worry we don't spam!
What are you looking for?
Handle Returns Faster, Without Leaving Mech
Connect Mech with Loop Returns to give your support team full return context next to every conversation. Customers can initiate returns directly from the self-service portal, and your agents see everything in one place.
Returns Inside Your Widget
Let customers start a Loop return directly from the Mech self-service portal: no extra tabs, no extra steps.
Frequently Asked Questions
- Do I need a Loop Returns account to use this integration?
Yes. You will need an active Loop Returns account and API key to connect it to Mech. Setup takes just a few minutes from your Mech settings page.
- Can customers start a return from the chat widget?
Yes. When the Loop Returns integration is enabled, customers can initiate a return directly from the Mech self-service portal embedded in your store's chat widget.
- Will return status show up next to support tickets?
Yes. Once connected, your agents will see the customer's return status, reason, and resolution details alongside every relevant conversation.
- Is there an extra charge for this integration?
No. The Loop Returns integration is included in your Mech subscription at no additional cost.
Start your 7-day free trial
Trusted by hundreds of Shopify brands