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Connect Mech with Slack to receive real-time notifications about new tickets, escalations, and support activity, so your team stays informed no matter where they're working.


Get instant Slack notifications when new tickets arrive, conversations are assigned, or important support events occur, keeping your team always in the loop.
Yes. You will need an active Slack workspace to connect it to Mech. Setup takes just a few minutes from your Mech settings page.
You can configure which Slack channel receives Mech notifications during setup, allowing you to route alerts to the most relevant channel for your team.
Slack notifications are for alerting and visibility. To respond to tickets, agents log into Mech directly.
No. The Slack integration is included in your Mech subscription at no additional cost.
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